Refund & Return Policy

Effective Date: August 2026

At Kirik Dosa Chips, a brand of Cheeky Snack Factory Pvt. Ltd., we are committed to delivering fresh, high-quality products. As our products are food items, we maintain a strict Refund & Return Policy to ensure product quality and food safety.

1. No Returns on Food Products

Due to the perishable nature of our products and food safety regulations, all sales are final. We do not accept returns or exchanges once an order has been delivered.

2. Eligible Cases for Refund or Replacement

A refund or replacement may be considered only under the following circumstances:

  • You receive an incorrect product.
  • The product is damaged or crushed during transit.
  • The package is opened, tampered with, or leaking at the time of delivery.
  • The delivered product has expired.
  • The product is missing from your order.
  • The order is cancelled by Kirik due to stock unavailability or operational reasons.

All requests are subject to verification by our customer support team.

3. Cases Not Eligible for Refund

Refunds, replacements, or cancellations will not be provided in the following situations:

  • Change of mind after placing the order.
  • Personal taste or flavour preference.
  • Product texture, spice level, or seasoning preferences.
  • Incorrect shipping address or contact details provided by the customer.
  • Failure to receive the delivery due to customer unavailability.
  • Delay caused by the courier after dispatch.
  • Minor variations in product appearance, colour, or packaging that do not affect quality.
  • Orders once they have been dispatched.

4. Reporting an Issue

If your order qualifies under the eligible cases above, please contact us within 48 hours of delivery.

Kindly provide:

  • Order Number
  • Registered Email Address or Mobile Number
  • Clear photographs of the product and packaging
  • A brief description of the issue

Requests received after 48 hours may not be eligible for review.

5. Verification Process

Our quality team will review your request and may ask for additional information before making a decision.

Kirik reserves the right to approve or reject any refund or replacement request after verification.

The company's decision shall be final in matters relating to product quality, damage, or refund eligibility.

6. Refund Processing

If your request is approved:

  • Refunds will be processed to the original payment method.
  • Refunds are generally initiated within 7–10 business days after approval.
  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

7. Replacement Policy

Where appropriate, Kirik may choose to provide a replacement product instead of issuing a refund.

Replacement requests are subject to product availability.

8. Order Cancellation

Orders may be cancelled only before production or dispatch begins.

Since Kirik products are prepared on a pre-order basis, cancellation requests made after production has commenced or after dispatch cannot be accepted.

If an order is cancelled before processing begins, any eligible refund will be processed to the original payment method within 7–10 business days.

9. Contact Us

For any refund, replacement, or cancellation requests, please contact our Customer Support team:

Cheeky Snack Factory Private Limited
Email: Info@kirikdosachips.in
Phone: +91 87929 70795
Website: www.kirikdosachips.in